FAQs – Norton Way Group’s Coronavirus (Covid-19) Action Plan

FREQUENTLY ASKED QUESTIONS

 


A: Although our dealership showrooms are temporarily closed we are still available for you to contact us. We have a number of members of our management team working from home who are available to discuss your motoring needs and enquiries. You can get in touch via telephone, live chat, email or online enquiry. Scroll down to the bottom of this page to see our list of key individuals who are available.


A: Yes we can help! We are running on a skeleton-staff operation to carry out MOT’s that expire before the 30th March as these are still a legal requirement, plus we will be carrying out essential repairs and work on key worker vehicles. From the 31st March, essential servicing and repairs will only be open to key worker vehicles in order to maintain their safety whilst they support the nation. Contact one of our key individuals (details at the bottom of the page) who will be able to advise you on next steps to take.


A: The Driver and Vehicle Standards agency announced on the 25th March 2020 any Car, Van or Motorcycle’s MOT expiry date will be extended by 6 months if it’s due on or after 30 March 2020, but you must keep your vehicle safe to drive.Click here to see when your MOT expiry date has been extended to, keep checking back if the new date isn’t showing yet.The most important part to note is your vehicle must be safe to drive (‘roadworthy’). You can still be fined up to £2,500, be banned from driving and get 3 penalty points for driving a vehicle in a dangerous condition. Click here to find out how to check your vehicle is safe.


A: Our teams have been busy trying to contact all of our customers to advise them on the current situation. If you have any concerns or are in need of more information, please contact your dealerships key individual (details at the bottom of this page).


A: We attempted to make contact with as many of our customers as possible, but any showroom appointments have been cancelled due to the temporary closure of our showrooms. All appointments will be re-booked upon re-opening. If you have any queries before then please contact your dealership’s key individual in the list at the bottom of the page.


A: We have listed all of the finance companies we work with at Norton Way Group. Please contact them direct and their team will be able to advise on the next steps to take. If your finance company isn’t listed, please email info@nortonway.com


A: Please contact your finance company direct, they will be able to go through the different measures they have in place for COVID-19. Please explain your circumstances and the finance company will advise the best action to take.


 

Norton Way Group Key Individuals

Dealership

Sales Contact

Aftersales Contact

GWR Kia John Rayment

Tel – 0203 8410241 (option 1)

Russell Albon

Tel – 0203 8410241

Norton Way Nissan Russell Bull

Tel – 01462 754576 (option 1)

Michael Hunter / Gemma Taphouse

Tel – 01462 754576 (option 2)

Norton Way Honda Julia Narine (Cars) / Caio Hinkenickel (Bikes)

Tel – 01462 754379 (option 1)

Michael Hunter / Gemma Taphouse

Tel – 01462 754576 (option 2)

Norton Way Mazda Kevin Sansum

Tel – 01462 754488 (option 1)

Michael Hunter / Gemma Taphouse

Tel – 01462 754576 (option 2)

Norton Way Peugeot / Norton Way Citroen Lee Maslin

Tel – 01462 754637 (option 1)

Michael Hunter / Gemma Taphouse

Tel – 01462 754576 (option 2)

Chiswick Honda Neil Madrid (Cars) / Guy Steel (Bikes)

Tel – 0208 2263319 (option 1)

Paul Wilson

Tel – 0208 2263319 (option 2)

Wimbledon Park Honda / Norton Way Skoda Geanina Tivadar (Cars) / Rob Reynolds (Bikes)

Tel – 0208 2263402 (option 1)

Paul Wilson

Tel – 0208 2263402 (option 2)

 


Finance Company Contacts

Company

Telephone Number

Email / Online Enquiry

Kia Finance 0800 085 1925 ​​customerservices@kiafinance.co.uk
MotoNovo 0333 200 0030 https://customer.motonovofinance.com/contact-us
Santander 0800 085 1759 customerservices@santanderconsumer.co.uk
Honda Finance 0345 128 8908 hfe.customerservices@honda-eu.com
Alphera 0370 5050 125 customer.services@alpherafs.co.uk
Nissan Finance (RCI) 0333 2000 002 customerservices@rcibanque.com
Peugeot Finance (PSA) ​0345 313 3805 www.psa-finance.co.uk
Mazda Finance (Santander) ​0800 085 1759 ​​customerservices@santanderconsumer.co.uk
Black Horse Finance ​0344 824 888 https://www.blackhorse.co.uk/contact/coronavirus-support