Coronavirus Action Plan: Sales

Keeping You Safe While You Purchase Your New Car

In line with the Government guidelines, we plan to open our showrooms for business on 1st June 2020 (subject to change).

We would like to thank you for your patience during these uncertain times. It has always been a priority to keep our staff and customers safe, and our responsibility is even more critical at this time. As a result, in order to protect both our staff and customers and respect Government guidelines, we have introduced the following safety measures:

Click & Collect 

We are pleased to announce that we are now offering a click & collect service, allowing you collect you new vehicle from our dealership.

We have rearranged our dealership to ensure that both customers and colleagues can always maintain the two-metre social distancing requirements. Please respect any signage or floor markings that you see outlining any instructions.

Virtual Contact

If you prefer not to visit our showroom for appointments, our team are available in the following virtual ways: Over the phone, video call, livechat and via our online enquiry forms.

Online Deposits

We are pleased to also announce that we now have the option on our website for you to secure a used vehicle by placing a deposit online.


Our New Procedures For Collecting Your Car

On Arrival To Your Appointment

Our sales representatives will contact you to complete all paperwork over the phone and via email. Only one person will be allowed in the handover area at any one time. As a result we ask that you please arrive to your allocated appointment promptly, to avoid unnecessary overcrowding on site.

 

Social Distance

When you enter the building, please use the hand sanitiser gel provided as soon as you enter and follow the customer flow floor stickers to help maintain a two metre gap between you and other customers at all times.

A member of staff will greet you and lead you to the handover area where a member of our sales team will complete the handover. If you arranged a part exchange, the vehicle will be re-appraised while you wait in the handover area. If there is any paperwork that needs to be completed, you will be directed to a safely sanitised space where the documents will be highlighted for your signature.

Your New Vehicle

Rest assured, your sales representative will ensure social distancing measures are carried out throughout, ensuring your collection is as quick and safe as possible. Your new vehicle will  be fully valeted and sanitised ahead of your arrival and your new sanitised car keys will be placed in a sealed envelope ready for you to drive away in your new car.

Post-handover, we will be contacting you via your chosen communication to answer any more questions you may have about your vehicle. Communication can include video calls if required.

We would like to take this opportunity to thank you for your support and understanding during this time. We are taking our responsibility to protect all staff and customers very seriously and appreciate your patience while we adhere to our new measures.


Time to look for a new car?

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If you have any queries, please refer to our FAQs below to see if they answer your question. If not, feel free to contact us today.


 

Frequently Asked Questions

When will the showroom reopen?

We plan to reopen on Monday 1st June 2020 (subject to change). This will depend on the Government’s guidelines.

Can I still contact my local dealership?

Although our dealership showrooms are temporarily closed we are still available for you to contact us. We have a number of members of our management team working from home who are available to discuss your motoring needs and enquiries. You can get in touch via telephone, live chat, email or online enquiry.

What are the next steps if i have already ordered my car?

Our teams have been busy trying to contact all of our customers to advise them on the current situation. If you have any concerns or are in need of more information, please contact your dealerships key individual (details at the bottom of this page).

When can I make a showroom appointment?

Showroom appointments will be available as soon as we open. In the meantime, we are offering virtual appointments via phone, email or we can even provide you of a walkthrough of a vehicle via video call.

What should I do if my PCP agreement is due to end?

Please contact Kia Finance direct on 0800 085 1925 or email: customerservices@kiafinance.co.uk. If this is not your finance company, please email info@nortonway.com

What should I do if the COVID-19 outbreak has affected my ability to make monthly payments?

Please contact your finance company direct, they will be able to go through the different measures they have in place for COVID-19. Please explain your circumstances and the finance company will advise the best action to take.